REFUND POLICY

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At Sunnat Collection, customer satisfaction is our top priority. We deeply value your trust and are committed to providing you with high-quality products that represent Sunnah and elegance. However, in the rare event that something goes wrong, we’re here to help.

πŸ” Returns Eligibility

You may request a return or exchange if:

  • The product you received is damaged, defective, or different from what you ordered.

  • The return is initiated within 3 days of receiving the product.

  • The item is unused, in original packaging, and in resalable condition.

⚠️ Fragrances, Miswak, or Personal Care items cannot be returned due to hygiene and safety concerns (unless received damaged).

πŸ’Έ Refund Options

Once your return is received and inspected, we offer:

  • βœ… Full Refund via your original payment method

  • βœ… Store Credit (on your request)

  • βœ… Exchange with the same or another product of similar value

Refunds may take 3–5 working days to reflect depending on your bank/payment provider.

πŸ“¦ Return Process

  1. Contact us at info@sunnatcollection.com or WhatsApp us at +92 XXX XXX XXXX with your order number and reason.

  2. Our team will guide you with the return instructions.

  3. Pack the item securely and ship it back to the provided address.

β›” We do not cover return shipping costs, unless the mistake was from our end.

🚫 Non-Returnable Items

  • Items that have been used, worn, or damaged by customer

  • Custom or personalized items

  • Items returned after 3 days

🀝 Our Promise

We treat every case with fairness and integrity. Our team is always ready to help you with respect and care – just like our products represent the Sunnah, our service represents Akhlaq.

πŸ“Œ Need Help?

Email: info@sunnatcollection.com
Call/WhatsApp: +92 XXX XXX XXXX